**This is a 6-month contract to cover a maternity leave**

The Receptionist creates a memorable guest experience that focuses on outstanding client service, making strong verbal and written communication skills essential.  A professional business image and positive demeanor are required for this front-line position.  The role provides general office services ensuring all administrative and operational processes and control standards are followed, while seeking to determine, develop, and participate in implementation of improvement opportunities, contributing to the effective and efficient operation of the business group. 

Stifel has a strong position in the Canadian market, has an international reach and is continuing to grow by adding top talent. The role offers candidates an opportunity to gain valuable, hands-on work experience that is focused on the financial markets. In Canada, we are primarily organized into industry teams focused on specific sectors. These include: Technology, Consumer, Diversified Industries, Life Sciences and Metals & Mining.

Note – This position is based at our Toronto office and requires in-person attendance.  Hours are 7:30am to 4pm (subject to change) with a 1-hour lunch break.

The Receptionist will be responsible for the following tasks:

• Greets clients and guests arriving at the firm in a friendly and polite manner; informs parties involved of arrival; follows instructions from internal clients on any specifications with respect to guest (i.e. offer beverage);
• Maintains constant awareness of surroundings including reception and meeting rooms to monitor firm security; questions unknown guests; contacts the appropriate staff in emergency situations or whenever assistance is needed by either staff or firm guests;
• Assist in the resolution of various issues (i.e. uncleanliness, light bulb replacement, temperature complaints, problems with plumbing) through submission of service requests to building management or solicitation of independent contractors;
• Provide administrative support (booking travel, submitting expense reports, etc.) to employees as required;
• Familiarizes oneself with frequent visitors (i.e. learning their names and/or knowing which organization they represent);
• Responds to general inquiries from the public and forwards calls to the appropriate personnel or department;
• Oversees daily meeting room requests;
• Assist in keeping reception and kitchen area neat and orderly;
• Managing incoming and outgoing courier/packages and other mailroom duties;
• Ordering weekly food order and maintaining the cleanliness of the department kitchen and catering kitchen; and 
• Other duties and responsibilities as assigned.

The successful candidate will possess:

• Excellent communication (verbal and written) and client relationship-building skills;
• Strong attention to detail and problem-solving skills;
• Can work effectively with a team, but also independently; and
• Proven ability to work well under pressure and in a fast-paced environment.

• Experience working in a professional services environment and providing high level customer service.

• Knowledge of MS Office Suite including Outlook, Word and Excel.

Stifel Canada (https://www.stifel.com/institutional/StifelCanada) is a leading provider of investment banking services, including advisory and underwriting, institutional sales and trading and research services. We offer a full suite of focused debt capital markets, equity capital markets, financial advisory, and investment services, delivering superior advice and execution to a broad range of corporate clients and institutional investors worldwide.

Stifel Canada is a subsidiary of Stifel Financial Corp., a public (NYSE – SF) full-service global investment bank with over 8,500 personnel operating in Canada, the United States and Europe. This includes over 400 investment banking professionals serving the needs of growth companies through specialized expertise and strong relationships within its core industries. As a growth company itself, Stifel’s passion is in bringing the right combination of people, products and services to the table to help our clients grow and excel for the long term.

At Stifel Canada we offer an entrepreneurial environment, competitive pay, comprehensive benefits package which includes health, dental, fertility, paramedical and vision care, HCSA, wellness initiatives, life insurance, paid parental leave and paid time off.

Inclusiveness and Equal Opportunity

At Stifel Canada we are committed to our vision of an equitable, diverse and inclusive finance industry where people of all genders, races, sexual orientations and abilities have equal opportunity to advance, succeed and lead.

If you require an accommodation for the recruitment process, please let us know and we will work with you to meet your needs.

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.